Patient FAQs

Frequently Asked Questions

Have questions about your care at Mendwell? Explore our FAQs to learn more about what to expect on your pelvic health journey with us.

How is Mendwell different from "regular" physical therapy?

At Mendwell, pelvic health isn't just something else we do—it's all we do. Our practice is designed specifically to support patients with pelvic health conditions in a comfortable, private environment. We offer one-on-one sessions with certified pelvic floor specialists in private treatment rooms, and you'll work with the same therapist throughout your care, ensuring consistent treatment tailored to your needs.

Do you treat all genders and ages?

We provide specialized pelvic floor physical therapy for adults of all genders and orientations, including men, women, and nonbinary individuals. For patients under 13, we're happy to recommend qualified pediatric specialists.

Do you take my insurance?

Mendwell is in-network with select insurance plans and offers straightforward per-visit rates for self-pay patients. Many of our patients choose to use their out-of-network benefits by submitting a superbill to their insurance for reimbursement. We also accept HSA/FSA funds and offer package pricing to help make care more accessible. Contact our team to see how we can help!

What does treatment look like?

We know seeking pelvic floor physical therapy can feel uncertain, but we're here to guide you every step of the way. Your journey begins with a thorough evaluation to understand your specific needs and create a personalized treatment plan. Every session is one-on-one with your dedicated pelvic floor specialist in a private treatment room. Treatment may include manual therapy, exercises, biofeedback, and education to help you reach your goals. We'll also provide you with strategies and exercises to support your progress between visits.

Do I need a referral to see you?

You do not need a referral from a doctor to start pelvic floor physical therapy! However, specific insurance plans may have requirements for coverage of services and we encourage checking with your insurance provider directly. If you find that your insurance plan requires a referral, please don't hesitate to contact us.

How can I schedule an appointment?

Mendwell makes it easy to schedule an appointment by phone, text, or email. You can reach us at (503) 749-9360 or by filling out our contact us form to learn more.

Do you offer virtual telehealth appointments?

Yes, we offer telehealth appointments to patients in Oregon and Washington. If you reside outside of Oregon or Washington, please let us know. Depending on your location, we may still be able to provide telehealth services or, if necessary, assist in making a referral to a qualified provider closer to you.

What do I need to bring to my first appointment?

Please bring a valid ID and your insurance card (if applicable). Before your first visit, you'll receive intake paperwork via email to complete in advance. If you're unable to complete the paperwork beforehand, please arrive 15 minutes early to your appointment. While not required, a list of your current medications and any relevant medical records can be helpful. Most importantly, bring any questions or concerns you'd like to discuss—we're here to make sure you feel informed and comfortable about your care from day one.

How long are physical therapy appointments?

This is specific to each patient as determined by their therapist to achieve the best possible results for their treatment. In general, you can expect each appointment to last around an hour.

What should I expect at my first appointment?

At your first appointment, your physical therapist will take the time to understand your unique needs, perform a gentle evaluation, and work with you to set meaningful goals for your care. Together, we’ll discuss a treatment plan that may include specific exercises, hands-on techniques to ease discomfort and improve movement, and supportive therapies like gentle heat or ice. You’ll also receive tips for exercises you can do at home to support your progress. During this visit, we’ll talk through the recommended frequency and duration of your care, ensuring you feel confident and supported every step of the way.

What is your cancellation policy?

We ask for notice by 12:00 PM on the business day before your appointment if you need to cancel or reschedule in order to avoid a cancellation fee. This policy allows us to offer available appointments to other patients seeking care. If you're unable to provide this notice, you can avoid our cancellation fee by either rescheduling within 48 hours or switching to a telehealth visit. We value both our patients' and therapists' time and maintain this policy to ensure everyone can access the care they need.

Can I bring my baby, child or partner to my appointment?

Yes! You're welcome to bring your family to your appointment. They can either stay with you during treatment or wait in our reception area. Just let us know in advance if you'll be bringing your little one.

What can I expect regarding privacy during treatment?

At Mendwell, all treatments are conducted one-on-one with your therapist in a private treatment room. You'll work with the same therapist throughout your care, and our space is designed to ensure your comfort and confidentiality during every visit.

Can I receive treatment while on my period?

Yes! Having your period doesn't affect your ability to receive treatment. Your therapist regularly works with patients throughout their cycle and will ensure you're comfortable during your session.

Do you provide interpretation services?

Yes, we are pleased to offer video-based interpretation services for both American Sign Language (ASL) and a wide range of other languages, at no cost to our patients. To arrange for an interpreter for your appointment, please let us know your needs when you schedule your visit.

Are your offices accessible?

Yes, our location is fully wheelchair accessible, in compliance with ADA (Americans with Disabilities Act) standards. If you have any specific accessibility needs or questions about navigating to our clinic, please don't hesitate to contact us at (503) 749-9360. Our team is here to assist and make your visit as smooth and convenient as possible.